Terms & Conditions

Unaccompanied children

We will not be able to treat an unaccompanied child (under 16 years old) unless we have consent from the parent or legal guardian. Please complete the consent form below prior to the child attending their appointment and ensure it is given to the dental reception team before the appointment. At latest, when the child arrives at the dentist for the appointment.

Late cancellation or missed appointments

Cancellations and Failed Appointments: We require a minimum of 48 business hours’ notice for cancellation of any arranged appointment. When we schedule an appointment for a patient, we are booking the surgery time for that patient’s treatment. Failure to give the appropriate notice of cancellation will result in a failed appointment fee being charged. This fee is proportionate to the length of the appointment failed and is to cover the cost of the surgery time wasted.

We reserve the right to charge the full cost of the treatment in the event of a missed appointment or an appointment cancelled with less than 24 hours’ notice. For appointments longer than 1 hour we require at least 72 hours.

For missed appointments or short notice cancellations, we reserve the right to take a minimum of 50% deposit to book further appointments.

Please note: it is also down to the principal’s discretion if further appointments can be booked for any late cancellations or missed appointments.

Appointment reminders are a courtesy service. We may, on occasion, be unable to send reminders. Patients are responsible for attending planned appointments.

Late for appointments

We know we are all busy and waiting for an appointment can be frustrating. We always try and see you on your allocated appointment time or within ten minutes.

On the rare occasion we may run late this is typically due to a dental emergency. We appreciate your understanding when this happens.

We understand that some patients travel long distances to get to the clinic, and in some cases being late for appointments can be unavoidable. If you are more than 10 minutes, please be aware that you may be asked to reschedule your appointment.

Treatment plans and Estimates

Once your treatment plan has been agreed with the Dentist we will provide printed details of your plan. If this plan changes due to radiographic or clinical findings, we will inform you and discuss this with you. Treatment plans and fees are valid for 60 days from the date the treatment was prescribed. If there are any points on your treatment plan that you wish to query, please do not hesitate to ask us, before the appointments for actual treatments are made.

Consent form

Certain treatments require completion of a written consent form. This is in order to explain the treatment, aftercare and any risk to you thoroughly, before any of these treatments are carried out.

Consent for any treatment can be withdrawn at any point by the patient or dental professional.

Fees

NHS fees for Band 2 and Band 3 are to be settled before appointments can be booked
Private fees for treatment are due on the day the treatment is provided. All treatment appointments must be secured with a 50% deposit.

We do not operate an account in arrears facility and we require fees to be settled at the appointment where treatment is provided.

Payment methods accepted are:
• Cash
• Debit/Credit Card (excluding American Express)

Personal details

It is very important that you give a full medical history and details of any medication you take. Should these change in any way, it is very important for you to tell your dentist. It is the patient’s responsibility to inform the clinic of any changes in either personal details and/or their medical history.

Guarantee

We offer a 12-month guarantee for filings, crown and bridgework, provided that the following conditions are met:
1. The patient has fully paid for the treatment and does not owe the practice any money for the treatment received
2. The restorations have not been damaged as a result of an accident, trauma or excessive grinding
3. The patient has followed all post treatment maintenance recommendations made by our dentists
4. The patient has attended for routine examinations as set by the clinician and/or hygiene visits, this could be a 6-, 9- or 12-month recall.

Some treatments may have a guarantee of less than 1 year, and in this case, you will be informed by your Dentist either verbally or in writing or both.

Use of Images and x-rays

We may use images and x-rays of your smile and teeth only. These are for marketing and educational purposes on our website, and on promotional and educational literature. Your name will never be published, and identity will never be disclosed. We will always obtain consent from yourself before using any images, however, if you DO NOT wish for us to use your images and x-rays in this way, please let us know.

Use of patient contact details

The health of our patients is our highest priority, and we also like to keep our patients informed of various important changes at the clinic and of our latest special offers. We like to remind our patients of their appointments, when they are due for appointments, and other various important reminders. On this note, you may be periodically contacted by the clinic via phone, text, email or by letter in the post. If you DO NOT wish to be contacted by the clinic by any or all of these means, please let us know.

No tolerance/Abuse policy

We operate a zero-tolerance policy to abuse to our Dentists and staff, loud/disorderly/drunken behaviour. 2 missed appointments and/or short notice cancellation of appointments. In these situations, we reserve the right to refuse treatment and admission.